Support
How can we help?
Search every answer, or pick a topic below. Kin is in public beta, so if something feels off, we want to hear about it.
Something not working?
Start with the Health check on your Mac →
It shows what’s wrong and what to do about it, one row for each part of Kin.
Browse by topic
TroubleshootingSomething not working? Start here, then fix the most common problems step by step.
Getting startedWhat Kin needs, installing it, and connecting your iPhone.
Connecting & away from homeReaching Kin at home and on the go, and what to do when it can’t connect.
Family & kidsAdding people, invites, and setting up Kin for kids and teens.
Messages & memoriesConversations, what Kin remembers, connected families, and notifications.
Your MacUpdates, backups, moving to a new Mac, and keeping Kin running.
Passwords & securityPasswords, recovery keys, Face ID, and how Kin keeps your family’s data safe.
PrivacyWhat New Standard can and can’t see, usage counting, and removing Kin.
Get in touch
Report a bug in the app
In Kin, open Family → Report a bug. On your Mac, it’s Settings → Troubleshooting → Report a problem. Either one opens an email with the details we need.
Still stuck?
Tell us what you were doing and what happened. A screenshot helps a lot.
Email hello@meetkin.app